Shipping FAQ
Shipping FAQ for customers of Lori’s Paint. Read below to get a better understanding of when you should receive your order after purchase.
1. How long does it take for me to get my order? (Shipping FAQ)
This depends on what you ordered. For custom orders we require between 4-10 business days just to create custom orders (custom paint by numbers kit) before we can ship them out. All custom orders are built from scratch and some orders may take longer than others depending on the complexity of the final product. During this time our team of expert graphic designers and in house painters will review each photo and make any adjustments or edits if necessary for a better final product. Total shipping time to delivery will vary depending on the final shipping location. You can find more detailed information in the table below.
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 5-15 business days |
| Australia, France, Japan, New Zealand, South Korea, United Kingdom | 6-20 business days |
| Canada | 6-20 business days |
If you do not see your country listed or you noticed that we do not ship to your location, please email info@lorispaint.com with your issue and we can look to see if we can offer shipping to your area.
2. How do I track my order? (Shipping FAQ)
Once your order is ready to be shipped out, you will receive an automated email with your tracking number. You can also create an account on lorispaint.com, with the email you used to make your purchase, and you will be able to track your order there as well.
3. I paid for my order but I never got an order confirmation email. What do I do?
All order confirmations are automatically generated and sent to the email when your order was placed. We are seeing order confirmation emails being sent to the spam folder. Please double check your spam folder for our order confirmation email. If your order confirmation email is found in the spam folder, please make sure to list us as not spam in order to ensure that your tracking email does not get sent to the spam folder as well.
4. Why is my order status set as completed when I did not receive my order yet. What does this mean?
After you place your order you may see that your order status is set to complete under your account. This means that our team has reviewed your order and confirmed that we have everything we need to start working on your order. This does NOT mean that your order was delivered or shipped. If for example an order does NOT have a picture attached, this order will not be updated to completed as we do not have all the prerequisites needed to complete the order. Once we receive the picture from the customer, we can then update the order to completed.
5. Order Cancellation
All orders can be canceled until they are started to be worked on. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately. Once our team starts working on your order we are unable to cancel your order.
